What are your rights?
You have the following rights. If someone is helping you make healthcare decisions, he or she may
exercise these rights for you.
Quality of care – You have the right to:
- Quality care by skilled healthcare team and staff.
- Be treated for your pain.
- Treatment that is as comfortable as possible.
- Emergency procedures without unnecessary delays.
- Help decide the details of your plan of care.
- Ask for a second opinion, at your expense.
Safety – You have the right to:
- Safe care.
- Know when something goes wrong with your care.
- Have a family member or friend, as well as your doctor, notified promptly of your admission to the
- Be free from all forms of abuse and neglect.
- Be free from the use of restraints unless needed for safety.
Voice and choice –You have the right to:
- Get information in a manner you understand.
- Make informed decisions about your care.
- Refuse care.
- Make advance directives and have your medical wishes followed.
- Contact a person or agency to protect your rights.
- Have a support person with you for emotional support.
- Agree or refuse to allow pictures for purposes other than your care.
- Religious and other spiritual services that you choose.
- Complain without fear and have your complaints reviewed.
- Privacy and access to medical information as described in Highland Avenue Primary Care Clinic's Notice of Privacy Practices.
Affordability – You have the right to:
- A detailed bill and an explanation of that bill.
- Information about resources to help pay for your healthcare.
Authentic personalized relationships – You have the right to:
- Know the names and jobs of the people who care for you.
- Be treated with respect and dignity.
- Treatment without discrimination.
- Respect for your culture, values, beliefs and preferences.
- Visitors of your choice. We will inform you of any restrictions.
- Personal privacy.
Easy for me – You have the right to:
- Sleep in the hospital without being awakened unless necessary.
- Know about rules that apply to your actions.
- Help in discharge planning from the hospital.
What is your role in your healthcare?
- Be an active partner in your healthcare.
- Ask questions.
- Keep appointments.
- Be respectful to other people and their property.
- Follow the facility’s rules.
- Follow your care instructions.
- Share as much health information with us as possible.
- Tell us about changes in your condition.
- Tell us when you are in pain.
- Give us a copy of your advance directive(s).
- Leave your valuables at home.
- Pay for your care.
For comments, complaints, grievances, or to report safety concerns, you may contact this Highland Avenue Primary Care Clinic or call, toll-free 1-888-648-7999. After normal business hours, please leave a message and someone will return your call the next business day.
You also may lodge a grievance directly with the following:
North Carolina Division of Health Service Regulation
Attention: Rita Horton
9960 Mayland Drive, Suite 401
2711 Mail Service Center, Raleigh, NC 27699-2711
800-624-3004 (toll free for North Carolina residents)
919-855-4500 (local and outside North Carolina)